Yes, please contact our retail outlet: Heatflo Sealants Ltd on Tel. 01406 423887.

Q2 - Do you have a minimum order value?

Yes, product order £50 net, plus carriage.

Q3 - Do you have agents or distributors?

All industrial sales are direct from Minco Fortafix, however for retail sales please contact 'Heatflo Sealants Ltd' on Tel. 01406 423887.

Q4 - Do your prices include delivery?

All prices quoted are ex-works, however should you require a delivery quotation our sales team will be happy to assist.

Q5 - Do you have other branches?

No, we operate from our premises in Hartlepool for both administration and distribution.

Q6 - What are your terms and conditions?

Our approved terms and conditions can be obtained by contacting our sales team..

Q7 - Can I order online?

Due to the specialised nature of our products at present we do not offer an online purchasing facility. This enables the Technical Department to offer specific advice particular to customer requirements. Orders and queries can be emailed to us on fortafix@mincouk.com and we will endeavour to respond promptly.

Q8 - Do you have a technical department to respond to product queries?

Yes, should technical assistance be required please contact us..

Q9 - How can I pay for my order?

Unfortunately as we are an industrial supplier we operate on account only basis, however we can raise accounts quickly so please contact us for advice.

Q10 - What are your account payment terms?

Payment within 30 days, month end.

Q11 - Do you have MSDS sheets for your products?

Yes, we have MSDS and data information sheets for each product. These they can also be obtained directly from Minco or the website.

Q12 - What are your carriage charges?

Charges vary depending on the product weight, destination and required delivery service. Individual quotes can be provided.

Q13 - Can I arrange my own order collection?

Yes, customers are welcome to contract their own carriers. We are able to provide further information of our collection times upon request.

Q14 - What is the current position with the REACH Legislation?

We are a user of chemicals and are not classified as a manufacturer or importer of chemicals. For all products listed on this site, we are in contact with suppliers to ensure the future reliable supply of the chemicals we use (Letter to suppliers) and with customers to inform them of our progress within the legislation (Letter to customers). It is our intention to fully comply with the legislation.

Q15 - What is the current position with the RoHS Directive?

The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". All products listed on this site comply with the requirements of the directive.